OMA Emirates, a provider of technology solutions for the payment industry, has announced that its achieved the ISO 9001: 2008 Quality Management System across the organisation.
According to the company, the achievement reiterates its commitment to provide internationally recognised quality and high customer service levels.
The independent evaluation was undertaken by Worldwide Quality Assurance (WQA) and has standardised the company’s organisational policies, process flow, Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs). While raising the customer confidence and complying with industry standards, it empowers the company with higher efficiency and output. “Customer satisfaction and solution excellence have been our on-going priority. The ISO 9001:2008 certification further demonstrates our continued efforts to deliver and maintain stringent quality standards and we are already witnessing a higher customer satisfaction index. We are confident that the Quality Management System coupled with a deeper focus on skills enhancement will boost response to customer requirements and will subsequently have a positive impact on our business growth. I am extremely proud of our team for their all their efforts and dedication in maintaining customer expectations,” said, Niranj Sangal, Group CEO, OMA Emirates Group.
